Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers
Pay rate $21.50 per hr on W2
What we help them with:
• Dealer referrals—getting a customer connected with a dealer that can provide sales or service we will warm transfer to a dealer
• Our number one goal is to get the homeowner connected with the dealer
• Provide customers with warranty information
• Product comparison
• Dealer referrals to distributors
• Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department
• Customer complaints are triaged by Tier 1 and transferred to the Tier 2 representatives
• Agents are also responsible for triage of remote access or wifi capable products such as thermostats. Identify
Requirements:
• Microsoft Office proficient
• Type 35-45 words per minute
• Excellent verbal and written communication skills
Shift
Standard Work Day
Education
HS Diploma/GED
...Well know Amlaw 100 firm is looking for a temporary trademark docket specialist to join their team. 100% remote but must live in New York, Seattle, Boston, DC, Chicago, Houston, Dallas, Miami, Philadelphia or San Francisco. Looking for at least 3 years of trademark docketing...
...Job Summary The Senior Accountant is responsible for ensuring the accuracy and integrity of financial records and reports. This role involves preparing financial statements, managing general ledger activities, supporting audits, and assisting with budgeting and forecasting...
...GPI is seeking a marketing director in its Babylon, NY, office. This office is responsible for all marketing activities in New York... ...they are? If so, GPI wants you! GPI is a multi-discipline engineering firm providing planning, design, and construction services for...
...Position Title : Senior Unit Process Engineer (Operations Support) Job Description Summary: The Vertex Mobile, Alabama Refinery Unit Process Engineer will be responsible for daily unit operational support, analyzing data and sharing monitoring results about unit...
...This position will be responsible to complete, submit and track credentialing as well as re-credentialing data. while demonstrating high... ...with emphasis on timeliness. We are looking for a full-time specialist in our Lexington, South Carolina office. ESSENTIAL DUTIES...