Job Description

JOB SUMMARY

Collection Coordinator I is responsible for all inbound and outbound calls and emails from participants, care providers, and other

departments regarding account statuses, and other inquiries professionally and respectfully. Collection Coordinator I is responsible for

posting payments and payment reconciliation of all payments received for client responsibility, guarantor accounts, and other payments

received for monies owed to CDCN. They are responsible for noting all interactions and vital document details.

JOB DUTIES

• Other duties as assigned
• Basic understanding of billing and accounts receivable to complete the steps necessary to resolve issues
• Notifications for past-due accounts
• Record notes in the appropriate format
• Process and reconcile payments daily
• Sorting daily mail
• Work directly with participants, case managers, care providers, and program operation staff
• Answer calls and emails
• Participate in professional development and training activities
• Maintain the necessary skills and knowledge to coordinate workflow
• Prioritize and multitask effectively
• Demonstrate effective problem-solving and decision-making skills
• Demonstrate dependability
• Comply with applicable legal requirements, standards, policies, and procedures
• Effectively communicate verbally and in writing
• Provide excellent customer service to internal staff and external participants, care providers, and other parties
• Exhibit computer efficiency
• Work with multiple computer systems (CXone, Excel, Office, U2, Solomon, Waystar. Sharepoint, and Docuware)

QUALIFICATIONS

• Microsoft Office experience preferred
• High School Diploma or GED required
• Prior call center experience preferred
• Prior office experience preferred
• Be able to successfully pass a background screening
• Employees must provide their own reliable internet if working a remote/hybrid position

The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbents may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle, or feel, and to stand, walk, reach, bend, or lift up to 20 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

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