Job Description

Role & Responsibilities:

• Ensure responsible Supervision over the branch’s Brokerage Operations, and train other departmental staff as needed on brokerage related issues.
• Process Customs Entries, ISF, ACH Statements, Post Summary Corrections, and other relevant brokerage services.
• Assist the Brokerage manager with reviewing and prepping all information required for the brokerage manager to validate and maintain Customs Powers of Attorneys.
• Responding to customer inquiries on Customs and Other relevant Government Agency issues and requirements.
• Back up Brokerage manager with preparation of Monthly Statistical and Management related reports for the Dept.
• Notify management of customer complaints or entry discrepancies and provide suggestions to resolve issues.
• Assist Brokerage manager with auditing of assigned brokerage files to ensure accuracy and reconciliation
• Close communication with customers, carriers, U.S. Customs, and CFS representatives.
• Coordinate and resolve any shipment issues with local office and overseas offices
• Complete workload duties within normal, reasonable time-period.
• Perform other duties as assigned by the management.

Qualifications:

• Bachelor’s Degree preferred, OR if no degree, a combination of some college experience or AA degree from an accredited college, and relevant work experience.
• Three years minimum experience in most phases of the CHB function.
• Knowledge FTZ processes preferred.
• Should have a working knowledge of the terms and jargon that government agencies, vendors, carriers and customers use.
• Attention to detail, deadline-oriented, dependable, persistence, time management, independent, documentation skills, scheduling and reporting skills.
• Proven ability to communicate effectively with clients and vendors.
• Proven ability to suggest and implement corrective actions in case of issues that may arise.

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