Job Description

We’re partnered with one of the most innovative SaaS companies transforming how leading electronics and semiconductor brands bring their products to market.

They’ve built a platform that combines cutting-edge data, AI-powered insights, and deep market intelligence — helping hardware and component manufacturers make faster, smarter decisions.

Their technology is already being used by some of the biggest names in the sector, and they’re only just getting started.

This is your opportunity to join a high-growth disruptor, work directly with senior marketing and product leaders, and play a hands-on role in driving their next phase of global expansion.

The Opportunity

As Customer Success Manager, you won’t just manage accounts — you’ll become a true strategic partner to your clients. You’ll help them unlock the full potential of the platform, advise on marketing and product strategy, and solve complex technical challenges with speed, creativity, and precision.

You’ll join a small, highly collaborative team where your voice matters, your ideas are valued, and your work directly shapes the customer experience.

What You’ll Do

• Own a portfolio of strategic accounts (10-20 global enterprise customers).
• Partner with VPs of Marketing, Product Marketing Managers, and Digital Marketing leaders to drive adoption and ROI.
• Lead onboarding, training, retention and upsell conversations — blending commercial growth with deep client partnership.
• Translate technical complexity into clear, actionable strategies for your customers.
• Get hands-on with APIs, data analysis, product troubleshooting and solution design.
• Act as an internal advocate for your customers, influencing product roadmap and service delivery.

What We're Looking For

• Customer Success, Solutions Engineering, or Technical Account Management experience in SaaS or B2B technology.
• Strong technical literacy — comfortable with APIs, product troubleshooting, data analysis, and complex problem solving.
• Experience supporting marketing or product teams — ideally working with VP-level marketing stakeholders or similar.
• Prior experience working in fast-growth startups or scaleups.
• Highly proactive, solutions-focused, and obsessed with customer outcomes.
• A natural builder — excited by ambiguity, pace, and growth.

Why This is Different

• 🚀 Direct access to founders, product, and engineering leadership.
• 🌎 Impact global brands and help shape an industry still early in its digital transformation.
• 💡 Freedom to experiment, innovate, and contribute ideas from day one.
• 📈 Be part of a company growing fast — with major enterprise logos already signed.

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