Job Description

Provides direct support to the customer and translates customer task requests to the various production departments. Works in conjunction with salespeople associated with each specific project.

Responsibilities

• Liaison between the customer and various departments, from inception through completion of each project
• Answer telephones, sends and receives emails to follow-up with clients
• Process all work received from the clients for submittal with all internal departments
• Provides in-house support for salespeople when needed for customer related assistance
• Ensure complete and accurate order specifications from the salesperson and/or the customer
• Obtains all missing information from the customer for the estimating/pricing department and for the various production departments, and relays it in a timely fashion
• Informs salespeople of all pertinent communications and/or transactions
• Engage customers to gather job requirements
• Ensure job instructions are entered and verified in the production system
• Monitor progress of jobs throughout production
• Updates production managers of all pertinent, upcoming job related events that require pre-scheduling
• Documents information and customer task requests that impacts any department and monitor its progress
• Reviews proofs, blueprints, SEC compliance and print samples before they are sent to the customer

Education and Qualifications

• At least 5 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Ability to learn all facets relating to financial printing Customer Service and Print Production
• Previous work experience in financial printing preferred
• Knowledge of SEC EDGAR filings a plus

Knowledge, Skills and Abilities

• Excellent communication, interpersonal and team coaching skills
• Enthusiastic, energetic, pleasant and a team player
• Organized, efficient and detail oriented with the ability to multi-task
• Ability to learn all facets relating to financial printing Customer Service and Print Production
• Excellent skills in contemporary computer applications utilized by the CS department
• Knowledge and experience utilizing Microsoft Office (Word, Excel and Outlook)
• Knowledge of Adobe Acrobat and ability to mark-up PDF using editing tools, merge pages from various PDFs and utilizing advanced editing tools for adding header and footers and watermarks

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