Job Description

Head of Technology Operations

Location: New York, NY (Hybrid - 3 days/week onsite)

Compensation: $250,000 - $280,000

A high-impact, mission-driven nonprofit organization is seeking a Head of Technology Operations to lead and scale its IT function across a multi-site network serving thousands of students and staff. The organization is pioneering educational equity in New York, with a special focus on supporting children from low-income backgrounds, English language learners, and students with disabilities.

This is a senior leadership role that requires both strategic vision and hands-on execution. You'll oversee the end-to-end IT operations environment, working closely with executive leadership to transition from a reactive support model to a proactive, service-oriented technology function that empowers educators and students alike.

Key Responsibilities

• Oversee Help Desk, Systems Administration, Network Engineering, and Device Management across both central and school-based operations
• Develop and execute a strategy to shift the tech function from reactive troubleshooting to proactive support and partnership
• Serve as a visible technology leader, working closely with executive leadership and internal stakeholders to align IT operations with organizational priorities
• Design and implement processes that increase the speed, reliability, and quality of support services for both hardware and software
• Manage relationships with third-party vendors and service providers to ensure effective and efficient service delivery
• Establish KPIs, reporting structures, and dashboards to continuously monitor and improve technology service levels

Qualifications

• 5-10+ years of progressive experience in IT operations leadership
• Proven success managing and scaling IT teams in dynamic, multi-site environments
• Deep experience with Help Desk operations, network infrastructure, systems administration, and device lifecycle management
• Strong communication skills, with the ability to translate technical concepts to non-technical audiences and influence senior stakeholders
• Demonstrated ability to lead and mentor teams, foster accountability, and build a service-oriented culture
• A track record of implementing strategic improvements in IT support delivery and infrastructure

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