Job Description

Job Title: Inside Sales Representative

Location: Itasca, IL 60143

Duration: Direct Hire – Permanent

Pay Rate: Open Pay Rate per hour on W2 (Weekly Pay)

Shift: 07.45 AM to 05.00 PM (Monday – Friday)

Job Description:

Summary:

• The Inside Sales Representative gathers data and actively listens to prospective and existing clients by using consultative methods to fully understand their business, uncover their problems, and identify impact areas.

• The daily functions include prospecting, qualifying, disqualifying, and selling products across multiple applications to prospective and current customers across the region.

Duties and Responsibilities:

Customer Base Management

• Engage in cold-call prospecting with current customers to nurture client relationships and to create new opportunities.

• Follow up with customers to determine the status of open quotes and report findings to the Branch Manager.

• Expedite orders and ensure customer’s quoted date is met

• Address and resolve any customer issues and complaints promptly and notify management and/or Outside Sales Rep if circumstances escalate.

• Research customer demographics and keep management informed of customer needs, buying trends, and market conditions.

• Process cancellations or changes in sales orders appropriately and communicate to related departments as required.

• Participate in the “On-Call” rotation (this includes lunch hour, after-hours, and weekends)

• Ask probing and discovering questions when receiving a quote from a customer to ensure the best options to receive an order are presented.

Business Creation & Growth

• Build and maintain a healthy pipeline of qualified sales opportunities

• Identify and close inside sales (e.g. Up-selling) opportunities with existing customers to achieve assigned objectives while ensuring regular and effective communication

• Continuously identify and develop opportunities utilizing inbound/outbound calls for customer development and revenue growth.

• Collaborate with Team Manager to determine essential strategic approaches for sales.

• Attend sales meetings concerning sales targets or forecasts, skill-building, and professional development meetings.

• Participate in ad-hoc sales campaigns and programs to help generate new prospects/opportunities.

• A follow-up report is required on the Outside Salesman’s weekly call report

Additional Responsibilities

• Assist other co-workers as needed.

• Record all missed opportunities and submit them to the Branch Manager

• Delegate order entry, sourcing, filing, and expediting to Sales Assistant, clearly communicating urgency when needed.

• Must be able to begin working promptly at 7:45 AM and stay after 5:00 P.M. as needed until promised quotes/orders are completed.

• Occasional travel

Knowledge, Skills, and Abilities

• Energetic, self-starter with the ability to adapt to change in a highly dynamic work environment.

• Outstanding written and verbal communication, presentation, and time management skills.

• Microsoft Office proficiency.

• Ability to maintain a high level of activity, manage multiple competing priorities, and work effectively in a results-driven culture.

• Ability to initiate, establish, and nurture meaningful business relationships over the phone.

• Develop strong product/price knowledge as well as customer knowledge.

• Strong ability to sell and be persuasive over the phone.

Education and Qualifications

• High School diploma required

• Bachelor’s degree in Marketing, Business, or a related field is a plus (Will consider new grads looking to break ground in the sales field)

• 3+ years’ inside sales experience in pipe, valve, or fitting

• • P21, Activant or Epicor software experience is a huge plus.

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