Job Description

Primary Function

Provide support and maintenance of global digital signage and Maplewood-based video production equipment for event-based communications projects. This position will primarily focus on routine PC-based maintenance of digital signage projects and equipment, as well as assisting with technical production equipment support of live virtual & hybrid events, studio recordings, award programs and live auditorium productions as needed.

Duties & Responsibilities

• Digital signage operations, including all maintenance, repairs, customer service, PC and design work for client related digital signage projects. Support of a Scala-based platform with potential change over project management to cloud-based global delivery platform.
• Assist with all production-related technical engineering roles and responsibilities. Understand and perform advanced technical operations within the studios, conference rooms, auditoriums, and other production equipment installed locations.
• Shadow the production team to develop an all-encompassing knowledge of operational processes. Identify opportunities and contribute to the enhancement of production and operational best practices.
• Manage daily system operations, troubleshooting offline locations with local IT for off-campus sites, and travel to various on-campus locations.
• Collaborate with the onsite AV Tech team to diagnose equipment issues, quarterly PC auto logon deployment, work with corporate comms team for special event creation and scheduling, database management, client consultation, user training, and local/remote PC configuration.
• The technician will work with AV Engineer on studio installation projects, troubleshoot technical issues with production venues, document, and train on best practices, assist special event setups, research innovative technologies, and perform equipment repair.
• Routine, sometimes daily, event monitoring and support from the Multimedia Productions engineering headquarters (“head end”) to 10 different production auditoriums/studios at the client's center.
• Monitoring and support include following video routing assignments, assess sound check via fiber feed prior to each event with audio tech over the phone, starting and monitoring the full duration of web streams for hybrid events, triaging any technical problems with the event staff, assisting with any set up for green screen studio productions, archiving event recordings, and consulting with producers on any technical needs.

Skills & Qualifications

• Basic knowledge of understanding line drawings, operation of production equipment and AV networking would be required.
• Demonstrates strong written and verbal communications
• Proficiently work with Microsoft O365 software
• Ability to perform and execute in high stress, high profile situations
• Demonstrates poise, focus and professional demeanor
• Team and project management skills
• Ability to manage multiple projects concurrently
• Ability to read and respond to a high volume of email in a timely manner
• Broad working knowledge of web-based communication applications
• Operational knowledge of digital file formats, manipulation/conversion, virtual platforms, and formatting for distribution
• Willingness to work outside of normal hours to ensure project success

Education & Experience

• CTS (Certified Technology Specialist) certification
• Extensive Windows PC and networking knowledge
• Associate’s degree from an accredited college or technical school
• Minimum of 5 years of AV experience, or 8 years without degree
• Personal vehicle to travel between work sites required
• Able to lift 40 pounds unassisted

Diversity Inclusion & Customer Service Statement

TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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