Job Description

Job Summary:

The Service Technical Warranty Specialist is responsible for managing warranty returns, ensuring compliance with warranty policies, and providing technical support related to warranty issues. This role acts as a liaison between customers, service technicians, and quality to resolve warranty disputes, process claims accurately and uphold customer satisfaction. This position is onsite 5 days per week.

Responsibilities:

• Review, analyze and process warranty claims from customers
• Ensure warranty returns comply with warranty terms, conditions and company policies
• Coordinate warranty inspections with service technicians
• Communicate warranty findings, actions and report to the customer
• Maintain detailed records in SAP ERP system of warranty findings and communications
• Communicate with Quality and Production plants as needed for warranty claims
• Attend Quality meetings as needed
• Support audits of warranty claims
• Perform other essential and peripheral duties as may be necessary

Qualifications:

• Minimum education: High school graduate or equivalent from an accredited school (ex. PA Dept of Education, FL Dept of Education, US Military).
• 3+ years’ experience in warranty administration, technical service support, or related roles
• Ability to demonstrate confidence and professionalism in upholding decisions when engaging with cross-functional teams.
• Basic knowledge of hydraulic systems and components is preferred
• Strong problem-solving and analytical skills
• High attention to detail with excellent organizational abilities
• Ability to manage and prioritize multiple tasks independently
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.)
• Experience with ERP systems required; SAP preferred

Company Description:

Our drive and control technologies ensure efficient, powerful and safe movement in machines and systems of any size. We inspire our customers with intelligent components, tailored system solutions, and services – from fully connected applications to the factory of the future. Bosch Rexroth is dedicated to making the world a better place through innovation and technology. We are looking for associates who will take on our customers’ challenges with passion and persistence until the right solution is found and who will thrive in a face-paced, collaborative and exciting environment.

Why work with Bosch Rexroth?

• Challenging Projects : We are driven by innovation and being at the cutting edge of everything that we do. At Bosch Rexroth every day is different, and your time will be filled with interesting and exciting projects.
• Amazing Colleagues: Our people make us who we are, and we are very proud of our diverse and skilled global team. Having a supportive and encouraging team around you can make all the difference.
• Learning and Development: We want you to reach your fullest potential, for both yourself and for Bosch Rexroth. That’s why we actively promote growth and development.
• Change the World: We want to give you the opportunity to not only drive your career forward but also to change the world. The work we do at Bosch Rexroth can make a big difference to the world around you.
• Social & Value-Driven: We have a tradition of assuming social responsibility in all that we do. Our success, and our roadmap for the future, is based on our lived values. This covers everything, from community to the environment, to being a social employer.
• Flexibility & Freedom: We strive to give you a balance between your work and home life, as well as the freedom to drive your career forward.
• International Opportunities: We are a truly global, fully networked company, with locations in more than 80 countries all over the world

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