Onboarding Prospective Customers
Conduct onboarding calls with prospective customers, train them to use the product, complete technical implementation steps, and help them realize value quickly
Coordinate with Account Executives to identify any red flags that would hinder the prospect from subscribing
Maintain a high conversion rate from Free Trial to subscribed customer (80-85%)
Expansion of Existing Accounts
Proactively reach out to accounts in your pipeline to ensure they're continuing to reach their goals and respond to inbound support inquiries in a timely manner
Identify barriers to success or any roadblocks that would hinder accounts from fully adopting the full feature suite offers
Facilitate continued check-ins, team training calls, and Q&A sessions via Zoom
Create and maintain customer education materials: record video feature overviews and write user guides for content-driven email sequences
Drive expansion revenue of existing accounts in your pipeline (increase MRR)
Internal Team Processes
Keep your finger on the pulse of trending feature requests and areas within the product that could be improved, then document and share customer feedback with the rest of the team to inform our product roadmap
Document best practices, creating templates for customer engagement at key milestones for various user personas
Help the team iterate to find the most efficient internal processes that reduce friction and best help our customers succeed
Take on additional projects that inspire you and help move the needle for our team
Who You Are
2-3 years of experience in a customer-facing role at an early-stage SaaS startup
Ability to articulate complex concepts in a simple, straightforward manner, both in written and verbal communication
Keen attention to detail, thoughtfulness, and a customer-centric mindset
Knack and passion for process improvement, documentation, and increasing operational efficiencies
Familiarity with modern SaaS technologies such as Slack, Notion, Hubspot and/or Salesforce
Accounting/finance experience is preferred; interest in learning the space is required
...compensation or guarantee specific results. Eligibility and actual results will vary. *Banking products offered by U.S. Bank National Association Member FDIC. Mortgage loans offered by Quicken Loans, LLC; NMLS #3030; Equal Housing Lender. Licensed in 50 states....
*** This full-time, exempt position is primarily remote, with regular in-person meetings with current and prospective partners throughout the Orlando Metro area. As the team expands, some in-office responsibilities may be introduced locally.*** About Housing ...
...Company Description Commando Pressure Control (CPC) is a leader in front-side frac operations, supplying Zipper & Simul-frac Manifolds, Frac Stacks, and Pump-down Manifolds. Based in Houston, TX, Commando was founded upon the principles that drive maximum frac efficiencies...
...for industrial plant systems design, power plant engineering analysis, ETAP or EMTP power systems modeling Provided designs for Nuclear Reactor Neutron Monitoring Equipment (PRNMs), or Implementation of Measurement Uncertainty Recapture Projects (MUR), or Implementation...
...Position: Electronics Technician Department: Service JOB Location: ON SITE- South Irvine, CA Alton parkway (near foothill ranch) Availability to work occasional overtime Company summary: InMode is a leading global provider of innovative medical technologies...