Desktop and Mobility Support Job at Tata Consultancy Services, Concord, NC

OVJVak14YmtnYndBaVh4YzlWL05KSHgzUGc9PQ==
  • Tata Consultancy Services
  • Concord, NC

Job Description

Role :Desktop and Mobility Support

Location: Concord, NC ,(Onsite)

Job Type: Full Time

Job Description:

Must Have Technical/Functional Skills :

Desktop support, L2 Windows support, Mac OS support, Windows 10/11, Apple iOS Support,

Roles & Responsibilities:

  • Provide remote desktop level L2 troubleshooting of end user issues by taking remote control of their Laptop/Desktop/VDI
  • Solve technical issues related to Windows 10/11, iOS and Mac operating systems and standard software components like MS Office/VPN/Anti-Virus/Skype etc.
  • Provide support in enroll the iOS devices in MDM (JAMF) and investigate the incidents and Tasks
  • Deployment of device drivers and windows patch updates
  • Troubleshoot laptop/desktop performance, group policy, Encryption and failed Software configuration of end user devices
  • Manage the Security compliance health status of end user workstations
  • Monitor security patching status and remedy deficiencies proactively
  • Diagnose, troubleshoot, resolve and escalate supported software, hardware and peripheral Incident calls assigned from Service Desk team
  • Adjust configuration options as required to resolve defects identified while performing corrective action on a device
  • Investigate desktop level incidents and identify root causes to be able to provide solutions.
  • Deployment, Monitoring, Reporting of Device Drivers including BIOS & utilities
  • Support Windows 11 Feature upgrade using modern management techniques - SCCM/Auto Pilot
  • L2 Workstations operational support
  • Monitor and report on User experience.

Report on Workstation image deployments and patch compliance metrics

Job Tags

Full time, Remote job,

Similar Jobs

Ultimate Staffing

Administrative Assistant Job at Ultimate Staffing

Position Overview Ultimate Staffing has multiple Administrative Assistant roles across the Houston area! We have temp, temp to hire, and direct hire opportunities. The ideal candidate will play a crucial role in supporting the office operations and ensuring the efficient... 

Alamo Pintado Equine Medical Center

Equine Veterinary Technician - ICU Job at Alamo Pintado Equine Medical Center

 ...What were looking for The Alamo Pintado Equine Veterinary Technician supports and works cohesively with a world-class team of veterinarians...  ...of primary care, diagnostic services and disease control Assist with medications, treatments and procedures for ICU/Medicine... 

LanceSoft, Inc.

Datacenter Technician Job at LanceSoft, Inc.

 ...Title - Data Center Technician Pay rate - $33/hr on W2 Location Austin, TX High-profile SoC Platform Engineering team is...  ...throughout the lifecycle of the program. Rack and stack servers, cable management in Datacenter environment per defined guidelines.... 

Quest Diagnostics Employer Solutions

Phlebotomist II (#2025-86453) Job at Quest Diagnostics Employer Solutions

 ...total rewards package. We provide the tools & support to learn, grow and advance in a Phlebotomy career. Join our community of Phlebotomists, where you will have a career that you can be proud of! Job Duties Collect specimens according to established procedures. This... 

Valiant Enterprises Inc

Marketing Assistant | Entry Level Job at Valiant Enterprises Inc

 ...take the first step in a career in sales and marketing as an Entry-Level Marketing Assistant. As part of a high-energy team, you'll represent...  ..., Business, Communications, or a related field. No prior experience necessary; internships or relevant coursework are a plus....