Technical Writer Job at Mavensoft Technologies, Denver, CO

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  • Mavensoft Technologies
  • Denver, CO

Job Description

Technical Writer (W2-Contract)

📍 Location: Remote (Denver, CO)

Duration: 2-3 Months

Role Overview:

Support the Server Admin & Sustainment team by creating and managing IT process documentation. Ensure accuracy, consistency, and accessibility through ServiceNow.

Key Skills:

📌 Technical Writing | Content Management | ServiceNow | SOP Development | ITIL | Change Management | Root Cause Analysis | Ticket Management | Revision Control

Responsibilities:

Documentation (70%) – Develop & update IT process docs, SOPs, playbooks, and workflows. Maintain revision control and consolidate knowledge in ServiceNow.

Ticket Management (25%) – Track RFC changes, manage asset documentation, assign tickets, and monitor SLA compliance.

Project Engagement (5%) – Attend IT meetings, complete internal training, and share knowledge with the team.

Requirements:

3+ years as a Technical Writer in IT

✔ Experience with CMS, IT security standards, and large enterprise environments

✔ Familiarity with ServiceNow, ITIL, and process documentation

Preferred:

✨ Training or instructional design experience

✨ Systems Administration background

📌 Must pass Department of Revenue Security Clearance.

🚀 Join us to improve IT documentation and streamline knowledge management!

Job Tags

Contract work, Remote job,

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